FAQ

General Questions

What is Ziip Store?
Ziip Store is your one-stop shop for innovative car gadgets, portable power solutions, and unique accessories. We specialize in products like multi-functional jump starters, portable vacuums, air pumps, and safety tools, all designed to make your drives safer, cleaner, and more convenient.
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Shipping & Delivery

1. Where do you ship?
We ship across Canada, the USA, and select international locations.
2. How long does shipping take?

  • Canada: 3–7 business days
  • USA: 5–10 business days
  • International: 7–14 business days

3. How can I track my order?
You’ll receive a tracking number via email once your order is shipped. Use this number to track your package on the carrier’s site or in the “Track My Order” section on our website.
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Returns & Refunds

1. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Contact us at orders@ziipstore.online to initiate a return.
2. How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive the returned item.
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Products & Usage

1. What are the key features of the 5-in-1 Jump Starter?

  • Jump-starts cars, SUVs, and trucks with up to 2000A peak power.
  • Built-in tire inflator with digital display for precise inflation.
  • High-capacity power bank to charge phones and devices.
  • Bright LED flashlight with SOS strobe mode.
  • Inflation and deflation capabilities for tires, sports balls, and inflatables.

2. How do I use the 5-in-1 Jump Starter?

  • Connect the red clamp to the positive (+) terminal and the black clamp to the negative (-) terminal.
  • Wait for the green light, then start your car.
  • Refer to the user manual for detailed instructions.

3. Can I use the portable car vacuum for wet cleaning?
No, the vacuum is designed specifically for dry cleaning only.
4. What are the features of the Portable Vacuum & Blower?

  • 2-in-1 design: Powerful suction for cleaning and blowing for dust removal.
  • Includes a built-in emergency safety hammer and seat belt cutter.
  • Lightweight and compact for easy storage and handling.

5. Can the air pump inflate bike tires?
Yes, the air pump is versatile and can inflate car tires, bike tires, sports balls, and other inflatables with ease.
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Payments & Security

1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.
2. Is my payment information secure?
Yes, all transactions are encrypted, and we comply with Canadian data privacy regulations (PIPEDA) to protect your information.
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Contact Us

How can I reach Ziip Store?
We’re here to help! You can contact us via: